Return & Refund policy
At Mia & Elena Boutique, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@miaelenaboutique.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at support@miaelenaboutique.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (including special orders or personalized items), and personal care goods (including beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact support@miaelenaboutique.com if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@miaelenaboutique.com.
Contact Information
Store name: Mia & Elena Boutique
Company name: 2689420 ALBERTA INC.
Company address: 9608 52 ST NW, Edmonton, Alberta T6B 1G9, Canada
Warehouse address: 7137 Maple Street, Vancouver, BC, Canada
Business number: 771140167
Phone: +1 (780) 902-9555
Email: support@miaelenaboutique.com
Customer service hours:
Monday to Friday | 9:00 AM–5:00 PM Mountain Time
Weekends | 11:00 AM–4:00 PM Mountain Time
We aim to respond to your inquiries within 24 hours.