🚚 Shipping & Delivery
How long will my order take to arrive?
Orders typically arrive within 7–12 business days of being placed. This includes 1–3 business days for processing and 6–9 business days for shipping. Business days exclude weekends and public holidays. Delivery times are estimates and may be affected by carrier delays or busy periods.
Do you offer free delivery?
Yes! We offer free shipping on all orders within Canada, with no minimum purchase required.
Where do you ship to?
We currently ship within Canada only.
How can I track my order?
Use the tracking link provided with your shipping confirmation to follow your delivery. If you need help finding your tracking information, email support@miaelenaboutique.com with your order number.
↩️ Returns & Refunds
What is your returns policy?
ou have 30 days after receiving your item to request a return. Items must be unused, with tags attached, in their original packaging, and accompanied by proof of purchase. Sale items and gift cards are excluded. Please see our Return & Refund Policy for full eligibility details.
How do I start a return?
Email support@miaelenaboutique.com with your order number and return request. If accepted, we’ll provide a return shipping label and instructions. Please contact us before sending anything back, as returns sent without prior approval will not be accepted.
Do I have a legal right to cancel my order?
You may have cancellation rights under applicable consumer protection laws, depending on your location and the circumstances of your purchase. Our return policy does not limit those rights. Contact support@miaelenaboutique.com for help with a cancellation request.
When will I receive my refund?
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the funds. If more than 15 business days have passed since approval, please contact us.
💳 Orders & Payment
What payment methods do you accept?
The payment methods available for your order are displayed at checkout. Please choose from the options shown when completing your purchase.
Can I change or cancel my order after placing it?
Email support@miaelenaboutique.com as soon as possible with your order number and the change you’d like to make. We’ll check your order’s status and let you know what’s possible. Changes or cancellations may not be possible once your order has been processed or dispatched.
Is my payment information secure?
Our store uses Shopify’s checkout to process payments through the payment provider you select. For more information about how your personal information is handled, please read our Privacy Policy.
👜 Products & Sizing
How do I choose the right size?
Check the dimensions and details in the handbag’s product description and compare them with a bag you already own. Consider the essentials you carry and your preferred strap length. If you need help choosing, email support@miaelenaboutique.com with the product name.
Will the colour match what I see on screen?
We aim to show product colours accurately, but colours may appear slightly different depending on your screen settings and lighting.
What should I do if an item is out of stock?
Contact support@miaelenaboutique.com with the product name and preferred colour. We’ll let you know whether we have any restock information or help you find an alternative.
💬 Customer Care
There’s a problem with my order—what should I do?
Email support@miaelenaboutique.com with your order number and a description of the issue. If you received a damaged, defective, or incorrect item, contact us promptly and include clear photos so we can review the problem and help resolve it.
My package is lost or damaged—what now?
Contact support@miaelenaboutique.com with your order number and tracking details. For damage, please include photos of the item and packaging. We’ll review the issue and work with the carrier where appropriate to determine the next steps.
How can I get in touch with customer support?
Email support@miaelenaboutique.com or call +1 (780) 902-9555.
Our customer service hours are:
- Monday–Friday: 9:00 AM–5:00 PM Mountain Time
- Weekends: 11:00 AM–4:00 PM Mountain Time
We aim to respond within 24 hours.